These terms and conditions form the basis on which you can visit our website, order macarons, pastries, bread and bakery products from us and for our Cooking Classes. Please read them carefully as they contain important information. General terms and conditions This site is owned and operated by Nathalie’s Gourmet Studio Unit A4-01-5, Solaris Dutamas, Jalan Dutamas 1, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at firstname.lastname@example.org
1.The contract between us
1.Orders for macarons, pastries chocolate, bread and bakery products
2.Terms and conditions applying to orders for macarons, pastries product
1.The prices payable for products that you order are as set out in our website. All prices indicated are excluding GST 6% applicable to all product and services at the current rates and are correct at the time of placing your order.
2.Wherever it is not possible to accept your order to buy products of the specification and description at the price indicated, we will advise you by email
Nathalie’s Gourmet Studio only delivers to local addresses. All delivery options are adapted during checkout to the content of your shopping cart.
All instructions must be present in your order. Due to intensive assembly work, Nathalie’s Gourmet Studio does not guarantee that additional instructions by e-mail can be followed on time before delivery.
Goods are only delivered once full payment has been confirmed.
7. Recipient Contact Number
A valid phone number must be provided for the recipient during checkout, food items are only delivered if the recipient has been informed and that he is available.
In case the recipient remains unreachable for delivery of food items after 2
weeks, Nathalie’s Gourmet Studio reserves the right to release the stock and will
contact the buyer to confirm another (chargeable) delivery date. There is no
refund under any circumstance for perishable goods. Nathalie’s Gourmet Studio can also not guarantee that after releasing the stock, the same items will remain available again.
8. Self Collection
Our team will contact you for collection at
Nathalie’s Gourmet Studio, Unit A4-1- 05, Dutamas Solaris- Publika Jalan Dutamas 1, 50480 Kuala Lumpur (Tel: 03 6207 9572 – Mon- Fri: 10.00am-6.00pm).
In case of a product design change or stock shortage of a specific model, we may replace the product by a similar one or upgrade (at no charge) your hamper to product(s) of a higher value. If you do not want a replacement product, please clearly indicate it in the “comments” field before you validate your order and we will contact you to adjust accordingly.
Products and gifts photos are non-contractual and for illustration only.
Nathalie’s Gourmet Studio does not accept returns.