These terms and conditions form the basis on which you can visit our website, order macarons, pastries, bread and bakery products from us and for our Cooking Classes. Please read them carefully as they contain important information. General terms and conditions This site is owned and operated by Nathalie’s Gourmet Studio Unit A4-01-5, Solaris Dutamas, Jalan Dutamas 1, 50480 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at contact@nathaliegourmetstudio.com
1.The contract between us
1.Orders for macarons, pastries chocolate, bread and bakery products
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Your payment of the price for the products represents an offer on your part to purchase the products, which will be accepted by us when we send to you an email that the products have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.
2.Reservations for Cooking Classes
A legally binding contract is made between us when you have paid the relevant fee in full and when we have notified you that we have accepted your reservation for a place in our cooking classes at our studio.
2.Terms and conditions applying to orders for macarons, pastries product
1.Availability
All orders are subject to acceptance and availability. If the products you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
2.Ordering Errors
All orders are subject to acceptance and availability. If the products you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order
3.Prices
1.The prices payable for products that you order are as set out in our website. All prices indicated are excluding GST 6% applicable to all product and services at the current rates and are correct at the time of placing your order.
2.Wherever it is not possible to accept your order to buy products of the specification and description at the price indicated, we will advise you by email
4.Deliveries
Nathalie’s Gourmet Studio only delivers to local addresses. All delivery options are adapted during checkout to the content of your shopping cart.
5. Checkout
All instructions must be present in your order. Due to intensive assembly work, Nathalie’s Gourmet Studio does not guarantee that additional instructions by e-mail can be followed on time before delivery.
6. Payment
Goods are only delivered once full payment has been confirmed.
7. Recipient Contact Number
A valid phone number must be provided for the recipient during checkout, food items are only delivered if the recipient has been informed and that he is available.
In case the recipient remains unreachable for delivery of food items after 2
weeks, Nathalie’s Gourmet Studio reserves the right to release the stock and will
contact the buyer to confirm another (chargeable) delivery date. There is no
refund under any circumstance for perishable goods. Nathalie’s Gourmet Studio can also not guarantee that after releasing the stock, the same items will remain available again.
8. Self Collection
Our team will contact you for collection at
Nathalie’s Gourmet Studio, Unit A4-1- 05, Dutamas Solaris- Publika Jalan Dutamas 1, 50480 Kuala Lumpur (Tel: 03 6207 9572 – Mon- Fri: 10.00am-6.00pm).
9.Products Availability
In case of a product design change or stock shortage of a specific model, we may replace the product by a similar one or upgrade (at no charge) your hamper to product(s) of a higher value. If you do not want a replacement product, please clearly indicate it in the “comments” field before you validate your order and we will contact you to adjust accordingly.
Products and gifts photos are non-contractual and for illustration only.
10.Returns
Nathalie’s Gourmet Studio does not accept returns.